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TERMS & CONDITIONS

CUSTOMER CARE

We stand behind the quality and value of our products.

 

If you don’t love it, please let us know within 30 days of receiving your products, by phone, email, or live chat. We will be unable to replace or refund any orders brought to our attention after 30 days of confirmed delivery by our carriers.

Sometimes we will need your assistance to get the order right, and might request a photo or further instructions before reproducing an order. Just so we know how to make it right! We will never ask you to return products before we reproduce a damaged or misprinted order. Want to know more about how we work to bring you great service, and guarantee your full satisfaction with your order?

PROCESSING TIME

We make it our mission to ensure that all orders are processed and shipped out the same or next business day.

Order Cutoff Time for same day shipping is 12PM EST. Orders placed afterwards will be shipped out the next business day.

*Please note that we only process orders Monday-Friday, excluding major Holidays.

SHIPPING TIME

We make every effort to get your order shipped out to you as soon as possible.

Estimated shipping times:

  • 5-7 business days for standard shipping

  • UPS 2nd Day Air®

  • UPS Next Day Air®

SHIPPING

Please note that any shipping time stated on our website or given by our customer service representatives are estimates only. Postal services are not infallible. Please allow some extra time for unforeseen delays. We will make every effort to ensure you receive your package in time but we are not responsible for shipping delays or lost packages which can be affected by the shipping carrier, delivery destination, weather, holidays, or incorrect/incomplete shipping address information.

Contact us with any shipping related issues and we'll do our best to resolve them as quickly as possible.

TRACKING NUMBERS

Your tracking number will be provided to you by email once your item(s) have been shipped. Please allow a 1-3 business days for the shipping company to activate/update your tracking number. If you do not receive your tracking number within 3 business days, please contact us with your name, email, and order number.

*We recommend that you keep an eye on your tracking number.

​PRIVACY & SAFETY​

This Privacy Policy (“Privacy Policy”) governs the manner in which www.imsobrooklyn.shop (hereinafter “imsobrooklyn apparel” / “we” / “our” as applicable) collects, uses, maintains, and discloses information collected from users (each, a "User" / “you” / “your” as applicable) of www.imsobrooklyn.shop, its ecommerce website selling clothing, accessories, and more (collectively, the “Sites”). This privacy policy applies to the Sites and all products and services offered by www.imsobrooklyn.shop and its sister brands and company.

You understand and agree that by using the Sites and/or placing an order with www.imsobrooklyn.shop or its sister sites, that you are entering into a binding legal agreement on the following terms and conditions and have agreed to be bound by the terms and conditions in this User Agreement and all other policies incorporated herein.  Further, you agree to use the Sites solely as described in this User Agreement.

imsobrooklyn apparel reserves the right to amend and make changes to the Sites and to this User Agreement at any time without prior notice at its sole discretion.

We solely act as a printer.  We are not the user of these designs.  You take full responsibility and indemnify the company for any legal issues or ramifications.

Intellectual Property Rights

imsobrooklyn apparel takes seriously the intellectual property rights of you and others.  By accessing or using the Sites you agree to be bound by imsobrooklyn apparel ’ Intellectual Property Policy, which is incorporated by reference. You further agree to abide by any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of the Sites. 

If you plan to resell the products you create with NinjaTransfers products, you agree that you have full intellectual property rights and your resale is legal and authorized.  You agree to indemnify NinjaTransfers for the production of your designs for the custom products you are creating.

You agree to not use imsobrooklyn apparel    or its Sites to create any material that is unlawful, harmful, hateful, abusive, tortious, harassing, threatening, libelous, defamatory, obscene, vulgar, invasive of another's privacy, or racially, ethnically or otherwise objectionable, or that infringes on any trademark, patent, copyright, trade secret or other proprietary right of any third party. Further, imsobrooklyn apparel , at its sole discretion, retains the right to reject any order that it considers unlawful, harmful, hateful, abusive, libelous, defamatory, obscene, profane (according to FCC standards), and/or any order that portrays irresponsible use of alcohol or other substances, advocating persecution based any protected category (including but not limited to age, race, gender, religion, disability or national origin), containing sexual explicit content or is otherwise inappropriate for imsobrooklyn apparel   ’ production. If imsobrooklyn apparel  rejects any such order, and it is resubmitted, imsobrooklyn apparel  reserves the right to ban the User and/or IP address(es) submitting such order(s).

Intellectual Property Claims

If you believe that any materials accessible on or from the Sites infringe on your copyright or trademark, or that material you posted on the sites was removed by mistake, please review imsobrooklyn apparel  ’ Intellectual Property Policy and fill out a Copyright & Trademark Infringement Form or contact imsobrooklyn apparel   ’ intellectual property agent that has been designated to receive such notices in accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"):

PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

- Offline Payments

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